“We have carved out a highly valuable niche for ourselves as custom security operations specialists, quietly assuming responsibility for our clients’ infrastructure and informational assets and wiping out threats before anyone knew they existed,” said Charlotte Baker, CEO of Digital Hands. “But our web site – designed during a different phase in our industry – didn’t communicate any of those things powerfully or visually. The Haneke Design team has done a masterful job of highlighting our unique competencies, showing what we do clearly and effectively. They’ve given us an image that fits with our reputation and aligns with our expertise.”

Haneke Design began the Digital Hands makeover with a new logo and design concept built around the company’s “Day 2 Operations” expertise. Day 2 Operations refers to the time after a company’s systems have been installed and the implementation team has packed up and left, leaving the company to sort out ongoing security of informational assets, proactive enterprise management to ensure constant availability of all systems, and service desk support. Digital Hands assumes responsibility for all of these areas. To explain this aspect of their business, Haneke Design developed an animation that concisely communicates it, and puts this capability front and center on the web site.

“Our goal with this web site was to define the functional business divisions as they relate to Day 2 Operations, and communicate these things effectively to the Digital Hands customer, prospect, and partner universe,” said Jody Haneke, president of Haneke Design. “We relied on infographics and a branding video to get the job done and create a visually appealing presentation.”

The web site, www.digitalhands.com, is also formatted for the mobile web so that viewers can have an optimal browsing experience regardless of the device on which they are viewing it.

About Digital Hands
With over a decade of experience helping our clients reduce operational costs and improve end user productivity, Digital Hands is an award winning and recognized leader in outsourced IT Infrastructure and Security Operations services, providing “Day 2 Operations” (D2O) support for your critical information systems.

Headquartered in Tampa, Fl., and committed to onshore resourcing, Digital Hands leverages the cloud to reach hundreds of clients every day, and provide 24/7/365 Tier 1 through Tier 3 support services for production IT environments. Partnering with our clients, Digital Hands employs non-invasive, consultative methodologies to understand your business objectives, provide customized suites of services to meet those needs, and proactively reduce end user impacting events.

For more information, visit www.digitalhands.com.

“ZVRS came to us because they needed to completely rethink the product from the user interface and development side,” said Jody Haneke, president of Haneke Design. “What we created is a completely turnkey solution that exploits the attributes of each device, so that the user can have an optimal experience with the application regardless of the one he or she is using to access the call center or other features.”

The new Z4 application was developed using a universal build for all of the devices, but with different presentation layers created to suit the specific attributes of each one. On the iPad 2, for example, the user will see an HD version of the display, and the interface is designed to take the larger screen into account to create a very different, richer visual experience for the iPad 2 user.

Another major convenience factor for Apple users is the ability to download the Z4 app from the iTunes store and have it synch with their iPhone and iPad automatically, removing the need to download two different apps on two different devices. 


“We’re excited to bring these new features to our customers and make it even easier for them to manage all of their devices through a single application,” said Lydia Runnels, vice president of Product Development for The Z. “Haneke Design has been a great partner in helping us deliver outstanding service to our customers. This release gives them the broadest spectrum of communications options and supports the widest range of mobile devices on the market today.”

The new version of the Z4 application also allows users to

• Make, receive and return videophone calls using point-to-point calling or video relay service
• View video mail
• Forward numbers from their mobile device to any other ZVRS phone in their home or business using the Z Remote feature
• Integrate phone contacts stored on personal mobile devices with those stored on The Z’s server
• Manage the profiles, settings, and preferences for all of their phones and devices (mobile and landline) from one location
• Set up a default number that will ring one device in addition to all of the other phones and devices the customer assigns to it.

The Z4’s new video mail function replaces a standard mobile device’s voice mail feature and gives users the ability to view and delete video mail messages. Customers who need to place a call to a hearing person simply choose the number to call from their contacts or manually dial that person’s phone number, and they will automatically be connected directly to a sign language interpreter at The Z’s call center. The interpreter will then translate the conversation between the client and the other party. Calls can also be made directly to other videophones in instances where no sign language interpreter is needed. 


“Collaborating with The Z team has been a remarkable experience for us,” Haneke continued. “They have emerged as the mobility leader in the video relay service industry, and are continuously developing new products and services that keep them miles ahead of their competitors. It’s especially rewarding to be working with them on projects like this that have such a positive impact on the lives of deaf and hard of hearing Americans.”


About CSDVRS, LLC (The Z®)
The Z, a for-profit company headquartered in Clearwater, Florida, was spun out from Communication Service for the Deaf (CSD), a non-profit corporation, in 2006. Of the company’s 400 employees, 60 percent of the full-time employees are deaf or hard of hearing, including four members of the executive management team.


The Z™ is certified by and operates under FCC regulations and is remunerated for VRS calls processed from the Telecommunications Relay Service Fund. For more information about The Z, please visit www.zvrs.com.

“I’m very excited and honored to be asked once again to participate as a speaker at CTIA WIRELESS,” said Haneke. “This event brings together tens of thousands of the people in the wireless industry whose work is literally transforming the way we live, communicate, and do business while on the go. CTIA WIRELESS is a must attend – nothing comes close in terms of the quality of people who attend, the interactions you have with them, and the exchange of knowledge that takes place there.”

Joining Haneke on the “Quick Hits II” panel will be Craig Besnoy, managing director, U.S., Netbiscuits; Greg Duffy, CEO, Dropcam; Neil King, vice president, product management – mobile security, McAfee; Cathal McGloin, CEO, FeedHenry; Lucas Skoczkowski, CEO, Redknee; and Laura Yecies, CEO, SugarSync, Inc. The session will take place on May 8 from 3:00 – 4:15 p.m. in Room 351 of the Convention Center.

International CTIA WIRELESS 2012 offers attendees the opportunity to learn and network with some of the industry’s best experts, innovators and influencers. With a diverse mix of executive keynotes, high-level boardroom panels and interactive deep-dive sessions, WIRELESS 2012 provides individuals with comprehensive information and ideas on the hottest issues impacting the industry. In addition, the CTIA Executive Forum and Executive Forum Lounge provide attendees with access to network and conduct business with potential partners and customers throughout the wireless ecosystem.

“We are pleased to have Jody Haneke speaking again at CTIA WIRELESS 2012,” said Robert Mesirow, vice president and show director for CTIA. “His valuable insights and expertise will provide attendees with a forward-looking perspective on key areas that are impacting the mobile industry now.”

For additional details and a comprehensive look at the CTIA conference program, visit www.ctiawireless.com. Members of the media may pre-register for full access to all show events at: www.ctiashows.com/pressreg.

About CTIA Shows
CTIA Shows bring together all industries advanced by wireless technology for intense business, learning and networking. International CTIA WIRELESS® takes place May 8-10, 2012 at the Ernest N. Morial Convention Center in New Orleans, La. CTIA ENTERPRISE & APPLICATIONS™ takes place Oct. 9-11, 2012 at the San Diego Convention Center in San Diego, Calif. Visit www.ctiashows.com.

About CTIA
CTIA–The Wireless Association® (www.ctia.org) is an international organization representing the wireless communications industry. Membership in the association includes wireless carriers and their suppliers, as well as providers and manufacturers of wireless data services and products. CTIA advocates on behalf of its members at all levels of government. The association also coordinates the industry’s voluntary best practices and initiatives, and sponsors the industry’s leading wireless tradeshows. CTIA was founded in 1984 and is based in Washington, D.C. Visit www.ctia.org.

To ensure a great user experience, “we looked for a development partner for the Group Commerce Merchant app that had outstanding design and technical skills as well as an understanding of the mobile offers space,” said Jonathan Kind, implementation manager of Group Commerce, Inc. “The Haneke Design team understood our needs immediately and created a highly intuitive and elegant app that integrates perfectly with our platform.”

Available now for iPhone and iPad in the iTunes App Store, the Group Commerce Merchant app allows Group Commerce clients to quickly redeem vouchers presented by their customers at the point of sale. Instead of dealing with the hassle of checking off names on paper lists, merchants simply use their device camera to scan a voucher the customer presents on their mobile device or on paper. If no bar code is available, the merchant simply types the voucher code into the app.

Group Commerce needed the app to work regardless of whether an internet connection was available, since connections at merchant locations can be spotty or intermittent. Haneke designed the app so that once a merchant re-establishes an internet connection, it will synch and transmit the stored data. The redemption status of the merchant’s offers is immediately updated in Group Commerce’s Merchant Portal, eliminating the need for paper lists and ensuring accuracy.

“We’re very proud of this app and honored to have had the chance to work with Group Commerce and their team,” said Jody Haneke, president of Haneke Design. “Our belief is that apps that have the greatest utility and likelihood of use multiple times per day, if not all day long, are the ones that will be most relevant by making life easier for businesses and consumers. As our specialization in these types of applications grows, we are seeing how the role of apps is evolving and bringing that knowledge for the benefit of our clients and their customers.”

“We’re very excited to have our longtime collaborator Bernie Borges showcase CaptureTab at Social Fresh EAST,” said Jody Haneke, president of Haneke Design, a leading interactive design and development firm specializing in mobile solutions. “CaptureTab was designed to help clients accomplish the four goals for trade show success: driving traffic, attracting attention, securing and providing information, and leaving a memorable impression on prospects. Coupled with the high-value prize Find and Convert is offering booth visitors, we are confident they will achieve increased participation and meaningful engagement with their prospects.”

CaptureTab offers trade show exhibitors an exciting and novel way to showcase their product and service offerings to potential prospects while obtaining leads and other data from them. CaptureTab is customizable, and affords companies the option to incentivize survey participation with things like giveaways, rewards, discounts, and other prizes. In addition, CaptureTab features an integrated QR code scanning feature, where trade show participants can scan a customized QR code given to them before the show, have their contact data automatically entered into the app, and send an alert to the booth owner when their most important clients arrive, all in real-time. And thanks to the iPad’s total portability, company representatives can interact with people anywhere on the trade show floor – in their booth, at a café table, or during a breakout session.

Haneke Design can customize the survey to a company’s desired look and product or service. All of the data is stored and synchronized with Haneke Design’s server, and since CaptureTab is a native application, network connectivity is not required. Users don’t have to worry about spotty Internet connection and can roam the trade show floor, interacting with as many prospects as possible. After the show, the data gathered on the iPad can be exported in various formats.

Haneke Design can customize the survey to a company’s desired look and product or service. All of the data is stored and synchronized with Haneke Design’s server, and since CaptureTab is a native application, network connectivity is not required. Users don’t have to worry about spotty Internet connection and can roam the trade show floor, interacting with as many prospects as possible. After the show, the data gathered on the iPad can be exported in various formats.

Social Fresh is one of the nation’s top social media industry conferences. Social Fresh EAST, at the Doubletree Hilton Tampa Westshore on February 6 and 7, will feature an all-star lineup of speakers from the social verse, including Scott Monty of Ford Motor Company, Jay Baer of Convince and Convert, and Christopher Penn of WhatCounts. The program features a mix of keynote presentations, workshops and breakout sessions, and networking. Additional conference details can be found at http://socialfreshconference.com/event/east-2012/ and updates via twitter at #SocialFresh.

“It’s an honor for Haneke Design to be chosen as a finalist in this highly competitive category,” said Jody Haneke, president of Haneke Design. “It’s very exciting to have our first product, CaptureTab, recognized and supported by our local business and tech industry peers.”

The second annual BizTech, hosted by the Tampa Bay Business Journal and the Tampa Bay Technology Forum, will bring together local area businesses and technology vendors. The summit will kick off with an expo featuring exhibitors providing products and/or services covering areas such as software, hardware, consulting, information technology, telecommunications, web services, mobile applications, and much more. The expo will be followed by an awards luncheon honoring Tampa Bay area businesses for their innovation and leadership.

CaptureTab is an iPad survey application that allows companies to better engage prospects, collect valuable contact information and get immediate feedback at trade shows and conferences. The application was designed to help clients accomplish the four goals for trade show success: driving traffic, attracting attention, securing and providing information, and leaving a memorable impression on prospects. CaptureTab achieves these goals by offering an exciting and fun way for companies to showcase their product and service offerings to potential prospects, while obtaining leads and other data from them. CaptureTab is customizable, and offers customers the option to incentivize survey participation with things like giveaways, rewards, discounts, and other prizes.

Additionally, CaptureTab features an integrated QR code scanning feature, where trade show participants can scan a customized QR code given to them before the show, have their contact data automatically entered into the app, and send an alert to the booth owner when their most important clients arrive, all in real-time. And thanks to the iPad’s total portability, company representatives can also leverage the device to interact with people in their booth, at a café table, or in a breakout session.

The BizTech Innovation Summit Awards & Expo will be held from 9:00 a.m. to 1:30 p.m. on March 17. For additional information and registration, visit tbtf.org or click here.

On February 4, Haneke will host a roundtable dedicated to the discussion of Design Opportunities. Students travel to various roundtables throughout the day to sit with the hosts, inquire about trends and opportunities in their fields, and exchange valuable information and contacts. To add to the rich, personal experience of the roundtables, Ringling will also host two general sessions featuring keynote speakers. On Friday, February 3rd, students will hear an evening presentation from Rob Humphrey, Lead University Evangelist from LinkedIn. On Saturday, February 4th, the day begins with another keynote by Moby Francke, Visual Designer of Valve Software.

For more information, visit http://www.ringling.edu/index.php?id=248&ext=

Read the full article online here.

“We’re very proud to learn that the Z4 mobile application we built together with the ZVRS team has won such prestigious recognition from the deaf community,” said Jody Haneke, president of Haneke Design. “They have emerged as the mobility leader in the VRS industry, and are continuously developing new products and services that keep them miles ahead of their competitors. It’s especially rewarding to be working with them on projects like this that have such a positive impact on the lives of deaf and hard of hearing Americans.”
The winning Z4 application allows users to:

• Make, receive and return videophone calls using point-to-point calling or video relay services
• Call any party in their phone’s contact list as well as those stored in their personal contact list on The Z’s server
• Access The Z’s YouTube channel and video training library
• Manage their personal customer account and “one number” settings from their mobile device.

The newest version of Z4 also features video mail (instead of voice mail) that allows users to view and delete video mail messages, plus email and Internet access. Pressing the Call button will initiate a call to a sign language interpreter at The Z’s call center, then connect directly to the desired hearing party. The interpreter will then translate the conversation between the client and the other party. Calls can also be made directly to other videophones in instances where no sign language interpreter is needed.

“Engaging with Haneke Design to develop our mobile applications has kept us in step with the technology our customers rely on to communicate while on the go,” said Lydia Runnels, vice president of product development for ZVRS. “Their team has paid close attention to both the functional aspects and the overall user experience of these applications.”

About ZVRS (The Z®)
The Z, a for-profit company headquartered in Clearwater, Florida, was spun out from Communication Service for the Deaf (CSD), a non-profit corporation, in 2006. Of the company’s 400 employees, 60 percent of the full time employees are deaf or hard of hearing, including four members of the executive management team.

The Z is certified by and operates under FCC regulations and is remunerated for VRS calls processed from the Telecommunications Relay Service Fund. For more information about The Z, please visit http://www.zvrs.com

“It’s incredible how well Professor Kumar’s students grasped the importance of user experience, practical functionality, and relevant engagement as we went over their assignments,” said Haneke, whose company has designed mobile solutions for companies ranging from Fortune 500 corporations to small businesses. “Most of them use mobile applications on a daily basis, so they already have a sense of what separates their go-to apps from those that are a waste of time.  I helped them mesh the client’s business objectives with the consumer’s need for simplicity and utility to develop concepts that yield a win-win for both parties. The judges and company representatives were extremely impressed with the quality of research, attention to process, and alignment with business goals that was evident in the solutions they presented.”

The winning team developed a concept tailored to the criteria set forth by multi-channel retailer HSN. Students on the team included Elizabeth Halenkamp, Jennifer Pelletier, Mayssour Assemar, Rebecca Geiger, and Run Fei Hu.

Professor Kumar recruited the four companies earlier this semester to submit marketing challenges for which his students would devise mobile solutions.  Once the assignments were distributed, the teams met with company representatives to ensure that they understood the organization’s business objectives.  Haneke then went over the requirements with each team and gave guidance to them as they progressed with their concept development. 

The judges were Robert Forsythe, dean of USF College of Business; Jody Haneke; Peter Kageyama, author, For the Love of Cities; Marvin Scaff, founder, Gazelle Labs; and Kyle Schroeder, vice president, Skyway Capital Partners.

Each team had ten minutes to present.  The judges were asked to evaluate each team’s presentation on criteria including the relevance of the app in meeting the company’s stated goals, use of research to justify the app’s features, extent to which the mobile offers utility-based functionality, clarity of the presentation, and professionalism.  
 
“All too often, we hear employers bemoaning the fact that they can’t find talent coming out of universities with the skills they require right now, and students lamenting the fact that they have to leave the market to find jobs,” said Haneke.  “By collaborating with local universities on projects like these, we hope to strengthen the region’s tech workforce. If we work with professors to give students the skills growing companies like mine need most, we’ll be able to keep more of the great young talent they produce here in Tampa Bay.”